Technology Presentation

How BAS Works

From Integrations to Intelligence to Real Results.
BAS connects to your channels, understands your workflows, assists your team and turns conversations into actions — 24/7.

Holographic integration hub Live • AI + Human

1) The Connection Layer

Instant integrations with your existing platforms.

WebsiteChat Widget
WhatsAppBusiness API
InstagramDM & Inbox
EmailAuto-Replies

Connect once. BAS links to your website, WhatsApp, Instagram and email. Messages flow into a unified assistant that can greet visitors, answer FAQs, qualify leads, book appointments and forward complex cases to humans — fast.

2) The Intelligence Core

Understanding intent. Following your policies. Learning your business.

Natural-language understanding (multi-language: EN/FR/AR)
Business rules & guardrails: hours, pricing, policies
Structured actions: booking, CRM updates, lead capture
Human-in-the-loop for sensitive or complex cases

3) The Human Touch

BAS augments teams — it doesn’t replace them.

Human + AI collaboration

Seamless hand-offs, real collaboration.

When needed, BAS transfers the conversation to a person with full context. Agents see history, attachments, and suggested replies to resolve faster — with a better customer experience.

4) The Results Engine

Measure impact, optimize flows, scale confidently.

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Avg. Cost Reduction
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Faster First Response
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Resolved Without Handoff
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Lead Capture Increase